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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: +44 (0)3300270173

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FAQs My Account

How do I find my user SIP details?

How do I find my user SIP details?


First, go to Your Dashboard and then select 'My VoIP' from the navigation bar on the left. Click on 'Users' and a list of the current users is displayed. Your SIP username and password will be visible next to your 'User' name.

Note: If you do not see the 'Users' option then you do not have permission to access this page. Please contact an administrator of this account.

If you need any further help today, please don't hesitate to contact our friendly support team on +44 (0)3300270173 or by email!

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